Frequently asked questions
Most orders are packed and sent within 1 business day.
Personalised cards, including printed messages or photo cards, may take up to 2 business days to prepare before shipping.
Australian orders are sent with Australia Post.
Estimated delivery times:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times are estimates only and may vary due to Australia Post, public holidays, busy periods, or your location.
Yes, we ship internationally.
International delivery times vary depending on the destination and customs processing. Any customs fees, import duties, taxes, or local charges are the responsibility of the customer.
Shipping costs are calculated at checkout based on your order and selected delivery method.
Any free shipping offers will be shown on the website or at checkout.
Yes. Some cards can be personalised with printed messages, names, photos, custom wording, or other details.
Please check all spelling, names, dates, messages, and photos carefully before placing your order, as personalised cards are printed exactly as provided.
If your order includes a printed message or photo, please follow the instructions on the product page.
For the best result, please use a clear, high-quality photo.
We’ll do our best to help, but once your order has been packed, shipped, printed, or personalised, we may not be able to make changes or cancel the order.
